All Extended Warranty Plans are only available for Vita Spa, Reef Spas and Rotospa.
All plans are 12-month contracts. You have the right to cancel any of the plans after 12 months, by giving 1 months’ notice in writing but any warranty/service will cease the day of cancellation. For new hot tub owners, payments will start on either the 1st or 15th of the month. Payments can be made in full annually or on a recurring monthly payment.
Your plan will auto-renew on an annual basis unless you give us one calendar months’ notice prior to the renewal date. Any Missed payments then your plan or warranty will be paused until payment has been made and your account is up to date.
It is your responsibility to allow us access to your property so we can service your hot tub. If an appointment is made and we cannot gain access, then a charge may be levied for the wasted visit.
The Annual Service subcription and Champion Hot Tub Club plan can be booked after six months payments have been made.
For all extended warranty plans a Spa inspection must be carried out at a cost of £100.00 paid before site Visit – Once Hot Tub Has passed then warranty can start – Warranty plans however must commence no more than 30 days after inspection. All contracts are for an initial period of 12 months.