Thank you for choosing Champion Hot Tubs / Part Of Malibu Hot Tubs Ltd .

As a family Run Business we take pride in delivering premium wet-leisure and hydrotherapy equipment. Because our Jacuzzi Hot Tubs, swim spas, and specialised wellness products involve heavy logistics, engineering, and strict hygiene regulations, our returns policy for showroom purchases differs significantly from standard retail items.

Please read the following guidelines carefully before finalising your purchase.

• (Hot Tubs & Swim Spas and other Wellness Products) Change of Mind & Cancellation Before Delivery Showroom Purchases:

In accordance with standard UK consumer rights, purchases made in-person at a physical showroom do not carry automatic statutory cancellation rights. 

1: Cancellation Fees: 

If we agree to cancel your order prior to the unit leaving our distribution warehouse, your deposit or final payment will be refunded minus an administrative and restocking fee of 10% the total purchase order value to cover processing and site survey costs.

2: Custom & Made-to-Order Units: 

Any hot tub or swim spa that has been customised, custom-ordered from the manufacturer, or modified to your specifications (including specific shell/cabinet colour configurations or physical accessory alterations) is final sale and cannot be cancelled or refunded once production or allocation begins.

3: Post-Delivery & Post-Installation Restrictions Hygiene and Use Exclusions:

For health and sanitary reasons, we cannot accept returns or offer refunds on any hot tub, swim spa, or cold plunge pool once its protective packaging has been removed, or if it has been filled with water and used.

4: Installation Finality: 

Once a unit is delivered, moved into position, and partially or fully installed (either by your engineers or our technical team), it becomes integrated into your property and is entirely exempt from change-of-mind returns. 

5: Defective or Faulty Goods Statutory Rights: 

If your unit arrives with a manufacturing defect, or if a major malfunction occurs that cannot be resolved via initial technical support, your statutory consumer rights apply.

6: Warranty Support: Defective large units are fully protected under the official Jacuzzi® Manufacturer Warranty. We will arrange for a certified field technician to visit your property to inspect, repair, or replace components at no cost to you, as outlined by the specific warranty tier of your model.

7: Reporting Timeframe:

Any structural damage or immediate cosmetic defects noted upon delivery must be reported to our showroom team within 24 hours of delivery and noted on the delivery receipt paperwork. 

Showroom Accessories, Water Care, & Small Parts For smaller over-the-counter stock purchased directly at our physical showroom (such as water treatment chemicals, filters, small covers, and steps):

Return Window:

You have 14 days from the date of purchase to return small stock items for an exchange or a full refund.

Condition Requirements: 

Items must be completely unused, unopened, unsealed (especially chemical bottles), and in their original packaging to be eligible for a refund.

Return Process: 

Small showroom goods must be returned in person to the showroom where they were purchased alongside a valid proof of purchase (receipt or invoice).

Customer Service Contact Info you need to discuss an active order, report a fault, or request assistance with a purchase, please reach out directly to our support team:

Showroom Address: Champion Hot Tubs Yarlet Bank , Stafford ST18 9SD Office 01889 508787 Email Address: info@championhottubs.com